Moderated Remote Usability Testing

Moderated remote usability testing is a method of website usability testing when the user is in a different location to the researcher. A test can be moderated by the researcher watching and interacting with the test participant. The website is moderated using internet screen sharing tools and a telephone connection.

An alternative method is to run an un-moderated test where the test participants are provided a set of tasks to complete on screen whilst they progress through the session. The results are generated for the researcher to review when the test is complete.

Moderated remote usability testing is used to gain insight into the barriers users face when completing typical tasks with a website. The key aspect of remote testing is that it offers a researcher and the participant the ability to test from their own location. This provides a realistic user environment compared to the laboratories used for traditional user testing.

Remote testing can also recruit participants live when they enter the website. When using the live recruiting method researchers can catch people at the beginning of their journey with the site, ask them to share their screen, and then watch how they complete their journey. This is a critical difference with traditional lab based usability which places participants in an unfamiliar environment and asks them to perform pre-defined tasks.

Advantages to Remote Usability Testing

Moderated remote usability testing offers a number of key advantages including:


  • Time and cost savings over hiring a professional usability lab

  • Easier to recruit participants as they do not have to travel to the research facilitity

  • Participants can conduct the test in their natural environment which can offer key insights into true behaviour

  • Offers the ability to test higher number of participants per day compared with lab based testing

  • Researchers can test people from various geographical regions from a single location

  • When using live recruiting researches have the opportunity to observe true user behaviour as they catch users while they attempt to complete tasks they have a real emotional attachment to

Disadvantages to Remote Usability Testing

On the other hand, the disadvantages are:


  • Inability to control the environment can lead to distractions at the participant’s end

  • Researchers can’t see the participants facial expressions or body language and therefore doesn’t have the extra insight into user behaviour

  • Limiting the interaction to the phone can lead to participants and researchers struggling to gain rapport which can affect the quality of the session

  • Observing participant’s screen activity relies on third party screen-sharing tools which require the participant to receive some sort of download

Conclusion

Moderated remote usability testing offers researchers a versatile tool which not only offers the potential to see true user behaviour across multiple geographic locations, but also offers them with potential time and cost savings as well. However, the disadvantages can lead it to be an unreliable method in terms of technology and control over the test. The time and cost savings can offer researchers the ability to over recruit to ensure they get enough quality feedback throughout the testing to really understand the usability issues and make key recommendations.

About the Author:
South African born Keith has lived in the south of England for most of his life. After graduating from University with a degree in Business Information Systems Management he decided to start Strawberrysoup; a website design company based in West Sussex and Dorset. Keith successfully gained entry into the Southampton University Air Squadron and spent over 12 months training to fly. Since then he has continued to follow his interest in flying and has now began his own training in the form of a Private Pilot's Licence. Keith also spent 13 months working within the Image and Printing Group at Hewlett Packard in Bracknell. Throughout his time there, he was responsible for many activities including events organisation and website design and maintenance.

Article Source: ArticlesBase.com - Moderated Remote Usability Testing

Customer Experience, Customer Research, Usability Testing, Usability Evaluation, Expert Evaluation